Last updated: November 2, 2026
We want you to pay only for something that works for your files. InboxVue Pro comes with a 14-day refund on your first payment, for any reason, whether you chose Monthly ($6.99), Yearly ($29.99) or Lifetime ($99).
How to ask for a refund
Email hello@inboxvue.com from the address you used to buy, within 14 days of the payment date. Include the order number from your receipt if you have it. You don't have to explain why, though it helps us improve if you do. We aim to process refund requests within 2 business days.
If a file didn't open or an export looked wrong, tell us. We may be able to fix it quickly, but a fix never replaces your right to a refund within the 14 days.
Who issues the refund
InboxVue is sold through Polar Software, Inc. (polar.sh), which acts as merchant of record. Polar issues the refund, including any VAT or sales tax you paid, to your original payment method. Depending on your bank, the money usually appears within 5 to 10 business days. Polar sends a confirmation email when the refund is issued.
What happens to InboxVue Pro
When a payment is refunded in full, InboxVue Pro ends immediately, and if the payment belonged to a subscription, the subscription is cancelled so you won't be charged again. Exports you've already saved remain yours, but you won't be able to create new Pro exports. A partial refund, for example for a duplicate tax charge, doesn't change your access.
Subscription renewals
Monthly and yearly subscriptions renew automatically until you cancel. You can cancel at any time from the billing portal linked on your account page; you keep InboxVue Pro until the end of the period you've already paid for, and you won't be charged again.
- Yearly renewals: if a yearly renewal has been charged, you can ask for a refund of that renewal within 14 days of the renewal date.
- Monthly renewals: monthly renewals aren't refunded, because you can cancel at any time and the cost of a month is small. Cancel before the next renewal date to avoid the next charge.
Polar emails a receipt for every renewal, so you'll always know when you've been charged.
After 14 days
After 14 days, purchases aren't normally refundable, but if something has gone wrong, such as a duplicate charge, two subscriptions by mistake, or a period you couldn't use because of a fault on our side, email us and we'll put it right.
Your legal rights
This policy is in addition to, and doesn't limit, any rights you have under the consumer laws of your country, including any statutory right of withdrawal. See our terms of service for the full conditions of sale, and the pricing page for what Free and InboxVue Pro include. You can also reach us through the contact page. If you're not sure InboxVue will handle your files, try it free first: how it works explains what the free plan covers.