The best way to reach us is email: hello@inboxvue.com. A real person reads every message. We usually reply within 1 to 2 business days.
A file won't open or an export looks wrong
Tell us:
- the file type (EML, MSG, MBOX, winmail.dat or other) and roughly how big it is;
- where it came from, for example Google Takeout, Outlook for Windows, Apple Mail or Thunderbird;
- your browser and operating system;
- the exact error message, or a screenshot of the problem.
Please don't send us your email files unless we ask and you're comfortable doing so. InboxVue is designed so that we never see your mail; how it works explains why. A description and a screenshot are usually enough for us to reproduce the problem with our own test files.
Billing and refunds
Include the email address you used at checkout and, if you have it, the order number from your Polar receipt. Refund requests within 14 days are always accepted; see the refund policy. To cancel a monthly or yearly subscription, use the billing portal linked on your account page, or email us.
Privacy requests
To access, correct or delete your personal data, email us from the address linked to your account. The privacy policy explains what we hold and your rights.
Business and legal teams
If you're evaluating InboxVue for a firm, an HR team or a compliance function and need details on how data is handled, or you're interested in multiple seats, email us with "Business" in the subject. Plan details are on the pricing page.
Who we are
InboxVue is an independent product operated from Morocco. Read more about InboxVue.